Step 1: Find your gateway serial number. This is going to be used for a couple passwords, so it’s a good idea to write it down, or even better, type it into your phone or device you’ll be using to connect so you can copy and paste it into the appropriate fields later in the process.
Glad you asked. The gateway serial number is located on a sticker inside the gateway. For Gateway 1 Units, the sticker is located on the inside of the door that swings open. For Gateway 2 units (Available Q3 2020), the sticker is located on the deadfront when you open the unit. The gateway serial will Start with the letters “TG” and be followed by a series of 12 digits. Your password will be the full gateway serial, with all letters capital and an “S” in front of it, for example, “STGXXXXXXXXXXXX”.
Step 3: Connect to the network by using the “STGXXXXXXXXXXXX” you determined above.
Step 5: Get passed your browser security warning. look for ‘Advanced’ or ‘Show Details’ and then click ‘Proceed to’ or ‘Visit this Website’.
Once logged in, you’ll be taken to the network settings page. Here you can edit your wifi network, password and restablish internet connection. Follow the screen prompts as directed or watch the video below as a refference if you get stuck.
It’s also a good idea to keep in mind you can monitor your Powerflow including system activity and state of charge in the Gateway Wizard. This could be useful in an outage if you happen to lose wifi connectivity.
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